Privacy Policy

Introduction

Welcome to our Privacy Policy page! At Gobi Mobile, we understand the importance of safeguarding your personal information. This policy outlines how we collect, use, and protect your information during your interactions with our services. We value your trust and strive to be transparent about our practices, ensuring that you feel confident when entrusting us with your devices. Whether you’re seeking a quick fix for your laptop or a detailed repair for your gaming console, rest assured that your privacy is our priority. Please take a moment to read through our policy to understand how we handle your information and what rights you have regarding your data.

Information Collection

At Gobi Mobile, we may ask for personal information such as your name, contact details, and device specifications. This information is essential for us to provide accurate diagnostics and keep you informed about the progress of your repair. Additionally, we may collect data regarding the nature of the issues you are experiencing with your devices, which helps us tailor our services to better meet your needs. We also gather information through our website, including cookies and usage data, to understand how you interact with our online platform. Rest assured, all information collected is treated with the utmost confidentiality and is used solely to improve our services and your overall experience with us. Your trust is paramount, and we are dedicated to handling your information responsibly and in compliance with applicable privacy laws.

Use of Information

At Gobi Mobile, The information you provide helps us efficiently diagnose issues, track the progress of your repairs, and communicate important updates regarding your devices. We may also use your contact information to follow up on your service experience, ensuring that we meet your expectations and address any concerns you may have. Additionally, we analyze usage data to improve our website and service offerings, allowing us to tailor our approach to better serve you and other customers. Your information may also be used for marketing purposes, but only with your consent, to inform you of promotions, new services, or special offers that may be of interest. We are committed to using your information responsibly, and we will never sell or share your data with third parties without your explicit consent, except as required by law. Your privacy is integral to our operations, and we strive to maintain transparency and trust in every interaction.

Data Sharing

We prioritize your privacy and are committed to safeguarding your personal information. We want to be transparent about how we handle data sharing. We do not sell or rent your personal information to third parties for marketing purposes. However, there are certain circumstances under which we may share your information. Additionally, we may share your data with service partners to facilitate payment processing or to ensure the successful completion of repairs. In all cases, we ensure that these third parties are bound by strict confidentiality agreements and comply with applicable privacy laws to protect your information. Furthermore, we may be required to disclose your information in response to legal obligations, such as subpoenas or court orders. We remain dedicated to minimizing data sharing while providing you with high quality service, and we continuously assess our practices to ensure your information remains secure.

Data Security

At Gobi Mobile, Our facility is equipped with state of the art security protocols, including encryption technologies, secure access controls, and regular system audits, to safeguard against unauthorized access, data breaches, and potential threats. Additionally, we train our staff on best practices for data protection and confidentiality to ensure that your information is handled with care and respect. We also regularly review and update our security practices in response to evolving threats and regulatory requirements. While we strive to protect your data, it’s important to note that no security system is impenetrable. Therefore, we encourage you to take precautions as well, such as safeguarding your passwords and device access. In the unlikely event of a data breach, we will promptly notify affected individuals and take appropriate measures to mitigate any potential harm. Your trust is essential to us, and we are dedicated to maintaining a secure environment for all your repair needs.

User Rights

At Gobi Mobile, You have the right to access the information we hold about you, allowing you to review what data we collect and how it is used. You can also request corrections to any inaccuracies in your personal information, ensuring that we maintain the highest level of accuracy in our records. Additionally, you have the right to request the deletion of your information, subject to any legal obligations we may have to retain certain data. If you feel that your privacy rights have been violated, you can lodge a complaint with the relevant authorities. We are committed to facilitating these rights and responding to your requests in a timely manner. Your confidence in us is paramount, and we strive to make every interaction transparent and respectful of your choices and preferences. Please don’t hesitate to reach out if you have any questions or need assistance regarding your rights.

Changes to the Policy

At Gobi Mobile, we recognize that maintaining your trust requires transparency, especially regarding our Privacy Policy. When we make significant modifications, we will notify you through prominent notices on our website or directly via email, ensuring you are well informed about how your information is being handled. We encourage you to review our Privacy Policy periodically to stay updated on any changes. Your continued use of our services after modifications to the policy constitutes your acceptance of the revised terms. We are committed to protecting your privacy and ensuring that our practices align with your expectations, and we appreciate your trust in us as we continue to enhance our services. If you have any questions or concerns regarding our policy changes, please feel free to reach out to us directly.

Contact Information

At Gobi Mobile, we are committed to providing exceptional service and support, and we want to ensure that you can easily reach us with any questions, concerns, or requests regarding your privacy and our practices. You can reach us via email at contact@gobimobile.com, or you can call us directly at +91 6383083242. We value your feedback and strive to address any issues promptly, ensuring that your experience with us remains positive and transparent. Your privacy and satisfaction are our top priorities, and we are here to help you navigate any questions you may have regarding your personal information or our services.